Refund Policy

Please choose carefully before you buy.  We do not offer exchanges or refunds for “change of mind” reasons.  Standard postage fees apply to all return orders, unless required by the ACL to be reimbursed to you.

Currency
All transactions are processed in AUD.

For faulty products, Dometic Australia offers a 14 replacement warranty, from the date you receive your product. 

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product back at one of our local warehouses.

When returning your product, please contact Dometics customer support team via store@dometic.com.au and make sure you provide the following details:

Your full name
Your order number
The reason why you are returning the product
Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.