Shipping policy

We will be closed during the 28th of February 2022 - 7th of March 2022. Orders placed during this time will be dispatched starting March 8th. For all other dates, the shipping and delivery policy below applies. 


Currency
All transactions are processed in AUD.

Shipping and Delivery Policy
Products are delivered Australia wide using Border Express. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 5 business days and shipping times are estimated at between 5-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from your closest Border Express depot. Please note that Border Express only delivers parcels to residential or business addresses.

Office Hours: 
Monday to Friday, 8.30 am - 4.30 pm AEST 
Closed on weekends and public holidays 

Customer Service Policy
Dometic Australia is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.