What makes a Dometic product a Factory Second?

A Dometic Factory Second typically refers to an ex-demonstration model or a product distributed by Dometic that may have minor cosmetic imperfections or has been reconditioned. All Factory Seconds are fully functional and have been tested to meet operational standards.

Reconditioned products are items that were previously owned, returned under warranty, and professionally serviced by a qualified Dometic technician to restore them to working condition.

What do Dometic Factory Second products look like?

The cosmetic condition of Factory Second items may vary, and no two products are identical in appearance. Some items are available in different colours, which will be clearly indicated on the product listing.

If you have specific questions about a product’s condition or appearance, please don’t hesitate to contact our customer support team through the contact form. We’re happy to assist with any queries regarding our Factory Outlet products.

What is the warranty on Dometic Factory Seconds?

Warranty coverage for Dometic Factory Seconds varies depending on the product category. Each product listing on the Dometic Outlet Store includes specific warranty information, which is also detailed on your invoice upon purchase.

Here’s a guide of typical warranty periods* for Dometic Factory Seconds by product category:

• Dometic Sanitation – 6 Months
• Dometic & Waeco Iceboxes – 3 Months
• Dometic & Waeco Mobile Kitchen Solutions – 3 – 6 Months
• Dometic & Waeco Portable Absorption Coolers – 12 Months
• Dometic Upright Absorption Refrigerators – 6 – 12 Months
• Waeco CF & CFX Accessories – 3 – 6 Months
• Waeco CF & CFX Portable Fridge/Freezers – 6 – 24 Months
• Waeco Mobile Energy Systems – 6 Months
• Waeco Thermoelectric Coolers – 6 Months
• Waeco Upright Compressor Refrigerators – 6 - 12 Months

*Typical warranty periods are guides only. For best practice, please check the specific warranty period for the relevant product on the Dometic Outlet Store.

How can I purchase a Factory Second product from Dometic? 

Factory Seconds can be purchased directly through our website under the Factory Outlet section. Orders are shipped Australia-wide via Border Express, and tracking information will be sent to you via email once your order has been dispatched.

Do Dometic Factory Seconds come with cables included?

Yes, Factory Second products are supplied with all necessary cables, just as you would expect with a brand-new item.

Do Factory Seconds come in their original packaging?

While all Factory Seconds are securely packaged for safe delivery, they may not arrive in their original retail packaging. In some cases, accessories such as Dometic-branded carry bags may be excluded from the delivery.

Please note: Items without original packaging may accumulate some dust during handling or storage.

 

Need Assistance?
If you're unable to find the item you're looking for in the Outlet or have additional questions, feel free to contact us:

📧 Email: store@dometic.com
📞 Phone: 1800 212 121