A Factory Second generally means that the product is an ex-demonstrator model of Dometic or third-party products that Dometic distributes. Dometic Factory Seconds may have some cosmetic imperfections or be a reconditioned product but is in full working condition. A reconditioned product is one that has been owned previously, been returned under warranty, and has been fully serviced by a Dometic technician.

If you have any questions about our Factory Second items, you can reach out to us by submitting an enquiry through our support form, link below. 

To see information about our most frequently asked questions click here. 

For urgent enquiries, warranty information, technical support and spare parts assistance, call us on 1800 21 21 21.

Please be aware we are experiencing high call volumes into our Customer Service Centre at present. Wait times may be longer than usual. We appreciate your patience.

Monday - Friday: 9:00am to 4:00pm AEST 
Saturday - Sunday: Closed