Factory Seconds Buying Guide

What Defines a Dometic Factory Second?

A Dometic Factory Second generally refers to an ex-demonstration unit or a product distributed by Dometic that may exhibit minor cosmetic imperfections or has undergone reconditioning. Despite these factors, all Factory Seconds are fully functional and have been rigorously tested to ensure they meet Dometic’s operational standards.

Reconditioned products are previously owned items that have been returned under warranty and professionally refurbished by qualified Dometic technicians to restore them to full working condition.

What Can I Expect from the appearance of a Dometic Factory Second Product?

The cosmetic condition of Dometic Factory Second products can vary, and no two items are exactly alike in appearance. Some products may be available in different colours or finishes, which will be clearly specified in the product listing.

If you have specific questions regarding a product’s condition or visual details, our customer support team is here to help. Please feel free to reach out via our contact form—we’re happy to assist with any enquiries related to our Factory Outlet range.

What is the Warranty on Dometic Factory Seconds?

Warranty coverage for Dometic Factory Seconds varies by product category. Each product listing on the Dometic Outlet Store includes detailed warranty information, which will also be noted on your invoice at the time of purchase.

Below is a general guide to typical warranty periods* for Factory Second items:

Dometic Sanitation – 6 Months
Dometic & Waeco Iceboxes – 3 Months
Dometic & Waeco Mobile Kitchen Solutions – 3 – 6 Months
Dometic & Waeco Portable Absorption Coolers – 12 Months
Dometic Upright Absorption Refrigerators – 6 – 12 Months
Waeco CF & CFX Accessories – 3 – 6 Months
Waeco CF & CFX Portable Fridge/Freezers – 6 – 24 Months
Waeco Mobile Energy Systems – 6 Months
Waeco Thermoelectric Coolers – 6 Months
Waeco Upright Compressor Refrigerators – 6 - 12 Months

*Warranty durations are indicative only. Please refer to the specific product listing on the Dometic Outlet Store for exact warranty details.

How Can I Purchase a Dometic Factory Second Product?

Factory Second items are available for purchase exclusively through our website in the Factory Outlet section. We offer Australia-wide delivery via Border Express, with tracking details provided via email once your order has been dispatched.

Do Dometic Factory Seconds Include Cables?

Yes, all necessary cables are included with Factory Second products—just as they would be with a brand-new item.

Do Factory Seconds Come in Original Packaging?

While all Factory Seconds are carefully packaged to ensure safe delivery, they may not be shipped in their original retail packaging. Additionally, accessories such as branded carry bags may not be included.

Please note: Items not in original packaging may accumulate minor dust during storage or handling.

Need Assistance?
If you're unable to find the item you're looking for in the Outlet or have additional questions, feel free to contact us:

📧 Email: store@dometic.com
📞 Phone: 1800 212 121